Multi Factor Authentication (MFA) – Troubleshooting
Category: Account Basics
If you are having trouble logging into Vestorly with MFA, this is a resource guide of the most common issues.
Reset your password
Click on the “forgot password” link.
Follow the steps to reset your password.
2. Make sure you are using the Google Authenticator App
You can download the app by searching for Google Authenticator in the app store of your smartphone.
Vestorly MFA only works with Google Authenticator.
3. If you are retrieving your temporary password from email, be sure to use the most recent one
If your account administrator has reset your login, you will have received a new email from Vestorly.
Search for emails from Vestorly and find the most recent one.
Setup MFA access again by scanning the barcode in the email.
Be sure to delete the old MFA credentials.
4. Ensure the clock on your smartphone is up to date
Check that the clock on your smartphone matches with https://time.is/
The MFA device uses the clock on your smartphone to make sure that the token generated is valid.
Setting your device to be automatically synced with the internet time is essential.